One location or several
Give the full address of each site and name the person who can approve the work.
Tell us about the premises, equipment, access and any planned downtime. We discuss the scope, timing and cost before work is arranged.
An enquiry is not a confirmed appointment. We discuss the work and costs first.

Give the full address of each site and name the person who can approve the work.
Share appliance or machinery specifications and the circuits or three-phase supply involved.
Tell us opening hours, key access and when a power interruption would be possible.
The price depends on the fault or installation, materials, labour and timing. Describe your situation so we can discuss the relevant charges before you confirm a visit.
How costs are discussedAsk about a call-out charge and fault finding.
Ask for the expected total, including applicable VAT.
Check possible evening or weekend charges, and agree to extra work first.
Call or send your postcode, contact details and a short description. You do not need a technical diagnosis.
We check the address and availability, then explain the work, the expected timing and the cost information available.
Only after you agree to the arrangement is a visit confirmed. Additional work is discussed before it starts.
You can call if your situation is different.
No. Tell us what stopped working, when it started and whether it affects a room or the entire property. Do not open the fuse box or try to repair exposed wiring yourself.
No. We contact you to discuss the job, expected timing, availability and costs. An appointment is confirmed only after you agree.
You can describe the problem to us, but also tell your landlord or property manager. For work in shared parts of a building, access and permission may need to be arranged.
Check with neighbours. If multiple properties are affected, check the grid operator outage information or call the national fault line 0800-9009. For a fault inside your home, call us.
Call to discuss urgent help, or send a request for planned work. We will explain the next step.