The power suddenly went off
Faults and urgent help
Urgent electrical problem? Tell us what happened.
No power, repeated tripping or a damaged connection? Call with your postcode and a short description. We will confirm availability, the next step and the costs before work starts.
- What still has power
- The fuse box (consumer unit) and affected circuits
- The cause and safe next step
An enquiry is not a confirmed appointment. We discuss the work and costs first.
Clear arrangements before work beginsWe confirm your address, timing and costs with you.
Call to check availabilityDiscuss costs before workService throughout the Netherlands
Describe what you see
When might you need this service?
You do not need to diagnose the installation yourself.
A safety switch keeps tripping
A socket or connection looks damaged
Fire, smoke or immediate danger? Leave the area and call 112. If neighbours have no power too, check the grid outage first.
What the electrician checks01 02
Understand the work before you agree.
First, describe what is affected
Tell us whether the whole home or only one room has lost power, when it began and whether other homes are affected. You do not need to diagnose the fault yourself.
Investigation before repair
An electrician checks the cause and explains the repair. The time required depends on the fault and any parts needed. If you smell burning, see smoke or sparks, keep clear; in immediate danger, leave and call 112.
For homes in the Netherlands
Understand which part has failed
If neighbours have lost power too, check the network outage before arranging work inside your home. For a problem only at your address, note which rooms still have power and whether a breaker or safety switch has tripped. Avoid opening the fuse box.
The fuse box is often called a groepenkast and the safety switch an aardlekschakelaar.
Start with a few details
Describe the job in plain English.
Tell us what you see, where the work is and how we can reach you. You do not need to choose a technical solution before contacting us.
Send your requestA request is not a confirmed booking.
Prepare your request
These details are useful.
- Your postcode and access instructions
- Which rooms or appliances are affected
- Any smell, noise, moisture or visible damage
In a rented home or apartment?
Tell your landlord or property manager about a fault and check who can approve changes to fixed wiring. Mention access to a shared meter room or parking area where relevant.
Find your townKnow what you are agreeing to
Ask for the full cost before work starts.
The price depends on the fault or installation, materials, labour and timing. Describe your situation so we can discuss the relevant charges before you confirm a visit.
How costs are discussed01
Visit and diagnosis
Ask about a call-out charge and fault finding.
02
Labour, materials and VAT
Ask for the expected total, including applicable VAT.
03
Urgent or additional work
Check possible evening or weekend charges, and agree to extra work first.
04
For this particular job
Ask about the call-out charge, diagnosis, labour, materials, VAT and any evening or weekend surcharge before agreeing to a visit. Further work is discussed after the cause is known.
Send the job detailsQuestions
Questions about emergency electrician.
You can call if your situation is different.
Is sending a request a confirmed emergency appointment?
No. A request starts the conversation. Call for an urgent problem; we confirm availability, expected arrival and costs with you.
Do I need to know what caused the problem?
No. Tell us what stopped working, when it started and whether it affects a room or the entire property. Do not open the fuse box or try to repair exposed wiring yourself.
Is my online request a confirmed booking?
No. We contact you to discuss the job, expected timing, availability and costs. An appointment is confirmed only after you agree.
I rent my apartment. Who should I contact?
You can describe the problem to us, but also tell your landlord or property manager. For work in shared parts of a building, access and permission may need to be arranged.
What if the whole street has no power?
Check with neighbours. If multiple properties are affected, check the grid operator outage information or call the national fault line 0800-9009. For a fault inside your home, call us.
Need help with emergency electrician?
Call to discuss urgent help, or send a request for planned work. We will explain the next step.