Power out in your apartment?

Find out who can help. A problem in the street needs the grid operator; a fault inside your home may need an electrician.

First check safely whether neighbours or the shared hallway still have power. If only your home is affected, tell us what happened.

Smoke, fire or immediate danger? Leave the area and call 112.

Call 085-4016034 Request a call back

We confirm the right next step before a visit.

Illustrative photo of an electrician checking a closed fuse box

Clear arrangements before work startsDiscuss the job, timing and costs by phone.

Safe checks Network outage Home fault Questions

Start here

Three safe checks before you call.

These observations help you choose the right contact. There is no need to open the fuse box or touch wiring.

01Check other roomsIs everything off, or only one circuit?02Ask a neighbourAre nearby homes or common areas affected?03Notice dangerSmoke, fire or damaged wiring changes the priority.

If a breaker keeps tripping, stop trying to reset it and describe the pattern when you call.

Neighbours are affected too

Check the network first.

Use the national outage map for your postcode. The free, 24-hour fault line reports supply and meter faults to the grid operator. If you suspect the main fuse or meter, ask the operator before booking an electrician.

Check outages Call 0800-9009

The national map is in Dutch. For Amsterdam, check Liander; for Rotterdam, check Stedin. An outage may not appear immediately.

Only your home is affected

Describe the fault.

If a breaker or RCD trips, or just your apartment has no power, the fault may be inside the property. Note what still works and whether an appliance was in use. Call with your postcode; we will discuss availability and costs before a visit.

If you rent or a shared area is affected, contact the landlord, building manager or VvE as well. If your meter or main fuse appears faulty, use the national fault line.

Call 085-4016034 Request a call back

Immediate danger

Leave the affected area.

For fire, smoke or immediate danger, get to safety and call the emergency number. Do not touch damaged electrical equipment.

Call 112

Explaining the problem in English

Tell us what you can observe.

Say when the power stopped, which rooms are affected, whether nearby homes have power and whether you rent. A picture of the switches can help if it is safe to take one; leave sealed covers closed.

Useful Dutch words:meterkast · meter cupboardgroepenkast · fuse box / consumer unitaardlekschakelaar · RCD / safety switchnetbeheerder · grid operator

For a fault inside your home

Ask about call-out, fault finding, labour, materials, VAT and any evening or weekend charge. We discuss costs before work begins.

How pricing works

Emergency help in Amsterdam Emergency help in Rotterdam

Good to know

Know which service to call.

Still unsure? Call and describe your situation.

The lights work next door. What should I do?

If only your home is affected, the problem may be inside your installation. Call us and describe what happened. If you rent, contact your landlord or building manager too.

Who do I call for a network outage?

The national power and gas fault line is 0800-9009 (free). It covers supply up to and including your meter. You can also check the current outage map.

Can I ask about the price before booking?

Yes. Tell us what is wrong and ask about the call-out charge, investigation, labour, materials and any evening or weekend surcharge. We discuss the costs before work starts.

I rent my home. Should I call my landlord?

If the problem is in a rented home or a shared part of the building, contact your landlord or building manager as well. They can tell you who arranges the repair.