Know the costs before electrical work starts.
Prices depend on your property, the job and the timing. Describe the situation and ask for all charges before confirming the work.
An enquiry is not a confirmed appointment. We discuss the work and costs first.
Ask for the full cost before work starts.
The price depends on the fault or installation, materials, labour and timing. Describe your situation so we can discuss the relevant charges before you confirm a visit.
How costs are discussedVisit and diagnosis
Ask about a call-out charge and fault finding.
Labour, materials and VAT
Ask for the expected total, including applicable VAT.
Urgent or additional work
Check possible evening or weekend charges, and agree to extra work first.
Five things to check.
Ask whether the stated amount includes the visit, diagnosis, labour, materials, VAT and any time-based surcharge. Ask what happens if the cause is different from expected.
No surprise extra work
If the electrician finds more work is needed, ask for a new explanation and price before deciding whether to proceed.
Your enquiry itself is not a confirmed booking.
Clear answers to common questions.
You can call if your situation is different.
Do I need to know what caused the problem?
No. Tell us what stopped working, when it started and whether it affects a room or the entire property. Do not open the fuse box or try to repair exposed wiring yourself.
Is my online request a confirmed booking?
No. We contact you to discuss the job, expected timing, availability and costs. An appointment is confirmed only after you agree.
I rent my apartment. Who should I contact?
You can describe the problem to us, but also tell your landlord or property manager. For work in shared parts of a building, access and permission may need to be arranged.
What if the whole street has no power?
Check with neighbours. If multiple properties are affected, check the grid operator outage information or call the national fault line 0800-9009. For a fault inside your home, call us.
Ready to discuss the job?
Call to discuss urgent help, or send a request for planned work. We will explain the next step.