Smoke, fire or immediate danger
Leave the affected area. Do not touch damaged equipment. Call the emergency services.
Call 112Lost power at home or dealing with a recurring short circuit? Call us. We will check your postcode and explain the next step and costs.
Smoke, fire or immediate danger? Leave the area and call 112.
No booking yet. We discuss the costs first.

A power cut in the street and a fault inside your home need different people. Use these checks before arranging a visit.
Leave the affected area. Do not touch damaged equipment. Call the emergency services.
Call 112Check the network outage first. Stedin lists local faults; the national fault line is free and open 24 hours.
Tell us which rooms lost power and whether a breaker or RCD trips. If you rent or a shared area is affected, contact your building manager too.
How we can helpYou do not need to know the technical name. Describe what you notice.
Tell us if the fault affects one room or the whole building so we can help identify the next step.
A repeated fault needs proper investigation. Avoid opening or repairing the fuse box yourself.
Leave the affected area. If there is fire or immediate danger, call 112.
We check your postcode and availability by phone before arranging an appointment. There is no need to diagnose the wiring yourself.
In a Rotterdam flat, house or business unit, tell us whether one room, your whole unit or other floors are affected.
If the affected wiring is in a shared hallway or plant room, check with the landlord, building manager or VvE (owners’ association) about access.
Stedin is the grid operator for Rotterdam. If other homes have lost power or you suspect a meter or main fuse fault, check the network report before booking a private electrician.
See Stedin outages Use the English power-outage guideDescribe the fault or the work you want done and give your postcode.
We confirm whether we can help, the expected timing and the cost information available.
We discuss the job and costs with you before the electrician begins work.
Electrical problems differ, so a price without details could mislead you. Tell us your situation and ask for the full cost before confirming work.
For a rented home, check who is authorised to order the repair and who will pay for it.
Ask what a visit and fault finding will cost, even if no repair is carried out.
Discuss evening or weekend charges and the total including VAT.
Ask for a new price before any additional work starts.
Still unsure? Call and describe your situation.
The expected arrival depends on your postcode and the available electrician. We will confirm it with you on the phone before arranging a visit.
Yes. Tell us what is wrong and ask about the call-out charge, investigation, labour, materials and any evening or weekend surcharge. We discuss the costs before work starts.
If the problem is in a rented home or a shared part of the building, contact your landlord or building manager as well. They can tell you who arranges the repair.
Check the network outage first. The national fault line 0800-9009 handles supply faults up to your meter. See the power-outage guide.
Call with your postcode, or send a short request. We will confirm availability, timing and the next step with you.