The power fails without a clear pattern
Faults and urgent help
Get to the bottom of an intermittent fault.
A fault that comes and goes can be difficult to identify. Describe when it happens, which equipment is in use and what changes you have noticed.
- The affected circuits
- Possible links with appliances or moisture
- Whether further investigation is needed
An enquiry is not a confirmed appointment. We discuss the work and costs first.
Clear arrangements before work beginsWe confirm your address, timing and costs with you.
Call to check availabilityDiscuss costs before workService throughout the Netherlands
Describe what you see
When might you need this service?
You do not need to diagnose the installation yourself.
The same problem keeps returning
Different rooms are affected at different times
Fire, smoke or immediate danger? Leave the area and call 112. If neighbours have no power too, check the grid outage first.
What the electrician checks01 02
Understand the work before you agree.
A useful fault history
Note the time, weather, moisture and appliances in use when the fault occurs. Prior work on the installation can also matter. This helps focus the investigation.
Agree the scope of investigation
Ask which parts will be checked and how findings will be reported. An intermittent fault may require follow-up when it cannot be reproduced during one visit.
For homes in the Netherlands
Understand which part has failed
If neighbours have lost power too, check the network outage before arranging work inside your home. For a problem only at your address, note which rooms still have power and whether a breaker or safety switch has tripped. Avoid opening the fuse box.
The fuse box is often called a groepenkast and the safety switch an aardlekschakelaar.
Start with a few details
Describe the job in plain English.
Tell us what you see, where the work is and how we can reach you. You do not need to choose a technical solution before contacting us.
Send your requestA request is not a confirmed booking.
Prepare your request
These details are useful.
- A short log of when the fault occurred
- Recent changes to the installation
- Previous findings or reports
In a rented home or apartment?
Tell your landlord or property manager about a fault and check who can approve changes to fixed wiring. Mention access to a shared meter room or parking area where relevant.
Find your townKnow what you are agreeing to
Ask for the full cost before work starts.
The price depends on the fault or installation, materials, labour and timing. Describe your situation so we can discuss the relevant charges before you confirm a visit.
How costs are discussed01
Visit and diagnosis
Ask about a call-out charge and fault finding.
02
Labour, materials and VAT
Ask for the expected total, including applicable VAT.
03
Urgent or additional work
Check possible evening or weekend charges, and agree to extra work first.
04
For this particular job
Investigation time may be uncertain for intermittent faults. Agree a diagnostic budget and when the electrician will consult you about more time.
Send the job detailsQuestions
Questions about electrical fault finding.
You can call if your situation is different.
Will I receive a formal inspection certificate?
Fault finding is not automatically a formal inspection. Tell us if you require a particular report or certification.
Do I need to know what caused the problem?
No. Tell us what stopped working, when it started and whether it affects a room or the entire property. Do not open the fuse box or try to repair exposed wiring yourself.
Is my online request a confirmed booking?
No. We contact you to discuss the job, expected timing, availability and costs. An appointment is confirmed only after you agree.
I rent my apartment. Who should I contact?
You can describe the problem to us, but also tell your landlord or property manager. For work in shared parts of a building, access and permission may need to be arranged.
What if the whole street has no power?
Check with neighbours. If multiple properties are affected, check the grid operator outage information or call the national fault line 0800-9009. For a fault inside your home, call us.
Need help with electrical fault finding?
Call to discuss urgent help, or send a request for planned work. We will explain the next step.