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Faults and urgent help

Find the cause before switching things back on.

Power trips when an appliance is used, or after something was damaged? Tell us what happened. A fault in an appliance and a fault in the fixed wiring need different solutions.

  • Affected circuit and appliance
  • The condition of connections and wiring
  • The safe repair needed
Illustrative electrician and service van outside a home
Clear arrangements before work beginsWe confirm your address, timing and costs with you.
Call to check availabilityDiscuss costs before workService throughout the Netherlands
Describe what you see

When might you need this service?

You do not need to diagnose the installation yourself.

01

Power trips with a particular appliance

02

A breaker immediately trips again

03

Power failed after visible damage

Fire, smoke or immediate danger? Leave the area and call 112. If neighbours have no power too, check the grid outage first.

What the electrician checks

Understand the work before you agree.

01

The pattern helps locate the fault

Tell us what was switched on and whether any work, moisture or damage preceded the outage. A tripped breaker alone does not prove a short circuit.

02

Repair only what is needed

The electrician investigates and explains whether the issue is an appliance, connection or wiring. A whole installation is not automatically replaced because of one fault.

For homes in the Netherlands

Understand which part has failed

If neighbours have lost power too, check the network outage before arranging work inside your home. For a problem only at your address, note which rooms still have power and whether a breaker or safety switch has tripped. Avoid opening the fuse box.

The fuse box is often called a groepenkast and the safety switch an aardlekschakelaar.

Start with a few details

Describe the job in plain English.

Tell us what you see, where the work is and how we can reach you. You do not need to choose a technical solution before contacting us.

Send your request

A request is not a confirmed booking.

Prepare your request

These details are useful.

  • When the breaker tripped
  • Which appliances were running
  • Any visible damage, without touching it

In a rented home or apartment?

Tell your landlord or property manager about a fault and check who can approve changes to fixed wiring. Mention access to a shared meter room or parking area where relevant.

Find your town
Know what you are agreeing to

Ask for the full cost before work starts.

The price depends on the fault or installation, materials, labour and timing. Describe your situation so we can discuss the relevant charges before you confirm a visit.

How costs are discussed
01

Visit and diagnosis

Ask about a call-out charge and fault finding.

02

Labour, materials and VAT

Ask for the expected total, including applicable VAT.

03

Urgent or additional work

Check possible evening or weekend charges, and agree to extra work first.

04

For this particular job

Diagnosis, labour and replacement materials depend on where the fault is and how accessible it is. The repair is discussed once the cause is clear.

Send the job details
Questions

Questions about short circuit repair.

You can call if your situation is different.

Can one appliance cause the problem?

Yes, it can. Tell us the make and model if the fault occurs when you use a particular appliance, but leave the diagnosis to an electrician.

Do I need to know what caused the problem?

No. Tell us what stopped working, when it started and whether it affects a room or the entire property. Do not open the fuse box or try to repair exposed wiring yourself.

Is my online request a confirmed booking?

No. We contact you to discuss the job, expected timing, availability and costs. An appointment is confirmed only after you agree.

I rent my apartment. Who should I contact?

You can describe the problem to us, but also tell your landlord or property manager. For work in shared parts of a building, access and permission may need to be arranged.

What if the whole street has no power?

Check with neighbours. If multiple properties are affected, check the grid operator outage information or call the national fault line 0800-9009. For a fault inside your home, call us.

Need help with short circuit repair?

Call to discuss urgent help, or send a request for planned work. We will explain the next step.

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